Nov 18 2005
AppleCare and I: yet another delay
The story continues. 2.5 weeks after having asked AppleCare to pick up my PowerBook for repair, it’s still on my desk.
UPS delivered the (third) box I was supposed to put my PowerBook in to the wrong address and had somebody with a completely different name sign for it two days ago. I called them yesterday, they did not apologize, and said that the box would be in my hands today.
So, as I really want to have my PowerBook repaired ASAP, I made sure that I didn’t miss the UPS delivery guy today. At 6pm, as I still have not seen anybody, I check their Web site, and surprise:
18 Nov 2005 at 17:50: THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE
Of course, I have no slip in my mailbox saying that a delivery attempt was made.
I called them promptly to ask What the #$&%?!
, but as it’s now after 6pm, UPS is closed for the day, well, closed for the week.
So I guess that there is now no chance that I will have my laptop for my Montreal trip. I can’t wait for UPS to call me back on Monday so that I can let them know what I think about the quality of the service they provide.
Soon I’ll be looking at replacing my hard drive myself. I’ll be voiding the warranty for sure, but at this point, I am starting to wonder if it will make any difference.
